Laura Kiki Hunter

770 Pahl Rd

Elk Grove Village, IL 60007

Home 224-735-7577

Kikihunter68@gmail.com

 

OBJECTIVE

A passionate individual looking to work as Technical Support Associate, employing excellence in time management, analytic thinking and ability to exercise powers of communication in order to provide the company with the best of technology services.

SUMMARY

I have fifteen years combined in Onsite Field/Inspection, Retail and Sales Management, Information Technology, Planning and Scheduling with ability to multitask.

Proven ability to develop client base and consistently achieve solid sales results. Build on strong technical background and in-depth product knowledge to identify customer needs and concerns, recommend solutions, and become a trusted customer resource.

EXPERIENCE

HAMZAT LLC2011-2015

Medical Chart Technician

·   Ensures strict confidentiality of financial records,

·   Interacts with providers and management to review and/or implement codes and to update charge documents.

·   Interacts with physicians and other patient care providers regarding billing and documentary policies, procedures, and regulations; obtains clarifications of conflicting of non-specific documentation.

·   Provides second-level review of billing performances o ensure compliance with legal and procedural policies and to ensure optimal reimbursements while adhering o regulations prohibiting unbundling and other questionable practices.

·   Ability to read and analyze complex information, including medical charts and insurance plan documents, strong attention to detail.

·   Ability to prepare objective, unbiased medical determinations for review by the Medical Director and physician staff.

·   Strong writing skills, computer literacy, including word processing and email.

ISN CORP

Onsite Field Inspector     2013- 2014

·               Installing and configuring computer hardware operating systems and applications;

·               Monitoring and maintaining computer systems and networks;

·               Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

·               Replacing parts as required;

·               Providing support, including procedural documentation and relevant reports;

·               Following diagrams and written instructions to repair a fault or set up a system;

·               Supporting the roll-out of new applications;

·               Setting up new users' accounts and profiles and dealing with password issues;

·               Responding within agreed time limits to call-outs;

·               Working continuously on a task until completion (or referral to third parties, if appropriate);

·               Prioritizing and managing many open cases at one time;

·               Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

·               Testing and evaluating new technology;

FSA

Technical Support Representative          2011 – 2013

·               Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

·               Improves client references by writing and maintaining documentation.

·               Participates in development of client training programs by identifying learning issues; recommending instructional language.

·               Accommodates client disabilities by recommending devices and techniques.

·               Avoids legal challenges by monitoring compliance with service agreements.

·               Improves system performance by identifying problems; recommending changes.

·               Updates job knowledge by participating in educational opportunities; maintaining personal networks.

·               Accomplishes information systems and organization mission by completing related results as needed.

 

Abuma Technology, Homewood, IL

Technical Support Associate2000 – 2010

·               Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

·               Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.  Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

·               Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

·               Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 

 

EDUCATION

Robert Morris University, Orland Park, IL

Bachelor Degree in Business Administration/Bachelor Degree in HealthCare Administration

Health Information Technology

Moraine Valley College, Palos Heights, IL -Process Workflow and Redesign Specialist -HIT PRO 2013

Medical Records Administration Certificate

Oracle P6 Primavera